Senior executives

Steve Gray, Chief Executive Officer

Steve took over the role of Nuffield Health Chief Executive Officer on 1 December 2015. He previously led the development of the health and wellbeing services at both Lloyds Pharmacy and subsequently at AS Watson, where he was Healthcare Director.

Steve has over 40 years’ experience, with the past 25 years in management, working primarily within the healthcare sector, holding a number of leadership, commercial and operational positions.

Amanda Lambert, Chief Operating Officer – Central Services

Amanda leads our Central Services which includes our people function, programme office, technology and business services.

Prior to joining Nuffield Health in 2021, Amanda held a number of senior leadership roles including leading the customer and sales divisions for Hutchison 3G, the digital team at O2 and a variety of roles at Xerox. Amanda brings extensive experience of leading digital transformation in customer focused organisations.

Mary O’Reilly, Chief Communication Officer

Having worked with Nuffield Health since 2016, Mary became Chief Communication Officer in November 2022. In this role Mary leads Nuffield Health’s brand, internal and external communications and marketing.

Mary brings a wealth of experience strategic communications, having worked for more than 20 years working across high profile FTSE100 listed, privately held and publicly funded companies. Prior to joining Nuffield Health, Mary held senior leadership positions with Fremantle Media and BBC Worldwide, where she was the Director of Communications for the Americas.

Caroline Smith, Chief Operating Officer – Quality & Operations

Caroline has a wealth of industry experience spanning across a wide range of healthcare services. This relates to regulated and unregulated, outsourced services alongside the pharmaceutical industry and direct to the NHS. Prior to Nuffield Health, Caroline was a Partner at Management Solutions for Healthcare where she worked with Healthcare at Home, A.S. Watson and the Pennine Acute NHS Hospitals Trust.

At Nuffield Health, Caroline is responsible for front line delivery of all services across the UK and for maintaining the highest quality, regulatory and safety standards to meet the increasing demand for health and wellbeing services.

James Murray, Chief Customer and Strategy Officer

James joined Nuffield Health in 2020 as Trading & Sales Director, taking up the post of Chief Commercial Officer in December 2022 leading propositions and sales across the Charity’s trading services, before taking up his current role of Chief Customer and Strategy Officer at the beginning of 2024.

James has a wealth of experience in sales and commercial roles across the healthcare industry, having previously held senior positions at companies including Vitality and Lloyds Pharmacy.

Matthew Lynn, Chief Financial Officer

Having taken up the role on an interim basis in December 2022, Matthew joined the Charity permanently as Chief Financial Officer in April 2023 leading the Charity’s finance, legal and risk teams.

A qualified accountant with 16 years post-qualification experience, Matthew specialises in financial leadership in healthcare and not-for-profit organisations. He joined Nuffield Health from PwC where he was a senior director in the Government and Health Industries team.