Nuffield Health Plymouth Hospital response to the publication of the Care Quality Commission’s (CQC) inspection report

“We welcome the CQC report and are pleased that the Nuffield Health Plymouth Hospital has been rated ‘Good’ by the CQC across outpatients and diagnostics services, which were found to be well run and safe.  And that the CQC highlighted that surgical services were outstanding for patient care, receiving consistently positive feedback. The inspectors were keen to point out that this rating is not given lightly.  

We are however, disappointed with the findings in relation to our surgery and children’s services which we have taken immediate steps to address. The report shows many good and outstanding practices in our surgical services such as our hip and knee and replacement surgeries which were scored 6th and 19th best in the country respectively in the latest PROMs (Patient Reported Outcome Measures).  

Patient safety and high quality care has always been and always will be our number one priority and we work with highly experienced consultants, physicians and nursing staff. Staff were reported as being responsive, attentive, reassuring, compassionate and professional.

In the short time since the inspection, we have worked proactively and positively with the CQC.  Should any patient have questions or concerns about any of our services they should contact our Plymouth hospital directly.” 

Last updated Monday 15 August 2016

First published on Wednesday 4 November 2015