Patient satisfaction at Edinburgh Hospital

Many of our referrals come via word of mouth or personal recommendations, and we’d like to keep it that way! That’s why patient feedback, positive or negative, and your suggestions and opinions are extremely important to us so that we can continually improve the service we provide.

As part of our efforts to continually improve the patient experience, we are working closely with our third parties to better the admissions process.

Patient satisfaction 2020

95.1% of our patients said they would be ‘Likely’ or ‘Extremely Likely’ to recommend

98.6% of our patients told us the overall quality of their care was ‘Good’, ‘Very Good’ or Excellent

97.6% of our patients answered ‘Yes’ when asked if the receptionist greeted them promptly upon arrival

96% of our patients answered ‘Yes’ when asked if they felt they were treated with respect & dignity

96.6% of our patients said their overall impression of their Consultant care was ‘Good’, ‘Very Good’ or ‘Excellent’

98.8% of our patients rated our nursing & theatre staff as, ‘Good’, ‘Very Good’ or ‘Excellent’