Patient information at Glasgow

During your stay here at Nuffield Glasgow Hospital we aim to make your experience the most comfortable and as enjoyable as possible. You will be looked after by a multi-disciplinary team, including nurses, doctors, physiotherapists and support staff. So you are able to identify us, we all wear name badges with our job title in clear display.

We are managed on a day-to-day basis by our senior management team, comprising of our Matron, Health System Director and Operational Manager. This team is fully responsible for the hospital staff, consultants and wellbeing of patients using the facility. They are also responsible for the clinical standards, cleanliness, and customer care as well as the financial management of the hospital.

Our nursing team are on hand 24 hours a day to look after your every need. Each nurse will provide a full handover at the end of their shift to the next nurse in charge of your care, so they are always fully informed. To ensure you are fully informed our nursing team will involve you in your treatment plan, as much as possible.

Our theatres are fully equipped with the latest technology and our theatre team is highly experienced in all aspects of elective surgery from minor day-case procedures to complex surgical interventions.

Infection control and our attention to cleanliness are top priority, and a dedicated hygiene team ensures that infection rates are extremely low. This team is overseen by our Matron to ensure we maintain the highest standard.

Consultants

Our consultants have all fulfilled rigorous eligibility criteria and each one is also registered with the appropriate professional organisation for the area in which they specialise. They will lead your care, providing a careful and individual treatment plan from surgery through to recovery.

Consent

You will be required before any surgical procedure to sign a consent form. It is very important to us that you understand fully what is involved in your care and treatment with us so any concern is never too small. Our expert team are always on hand to explain procedures, treatment plans and your recovery so please do not hesitate to ask one of our team for help.

Resident medical officer (RMO)

Each Nuffield Health Hospital has an RMO who is a doctor which stays on site at the hospital 24 hours a day. Whilst your consultant is responsible for your care, it is impossible for them to be on site 24 hours a day. The RMO will be on hand to assist any consultant and/or nurse caring for you. We hope this helps put your mind at ease.

Weekly fire alarm test

We will have a fire alarm test every Friday at 10 am. The alarm will sound briefly. You are not required to take any action. You may also hear our cardiac alarm sound when you are staying with us, again this sound requires no action.

Meals

During your stay with us we aim to make your stay as enjoyable as possible. Therefore we will provide you with a variety of excellent choices of freshly prepared meals which are both aimed at aiding your recovery and appetising.

A steward/hostess service will be available to you every day and he or she will be pleased to take care of all your food and drink requirements during your stay with us. If you have any special dietary needs then please do let us know.

Visitor meals

Your visitors are welcome to dine with you and can choose from our daily menu with Orders for dinner should be provided to the ward serving staff by 4pm.

Please note that visitors’ meals are chargeable and these will be added to your room account unless you advise otherwise.

Patient Satisfaction

Patient satisfaction is very important to us and at the end of your stay, you will be given the opportunity to feedback to us by way of a written/digital questionnaire. We would ask that you spend a just few minutes to fill this is as your comments are extremely valuable to us, this helps to evaluate and improve our food provision and service to the patients and guests we serve.