Patient satisfaction at Highgate Hospital

Many of our referrals come via word of mouth or personal recommendations, and we’d like to keep it that way! That’s why patient feedback, positive or negative, and your suggestions and opinions are extremely important to us so that we can continually improve the service we provide.

As part of our efforts to continually improve the patient experience, we are working closely with our third parties to better the admissions process.

Patient satisfaction 2020

• 93% of our patients said they would be ‘Likely’ or ‘Extremely Likely’ to recommend
• 96% of our patients told us the overall quality of their care was ‘Good’, ‘Very Good’ or Excellent
• 93% of our patients answered ‘Yes, definitely’ when asked if they felt they were treated with respect and dignity
• 91% of our patients said their overall impression of catering was ‘Good’, ‘Very Good’ or ‘Excellent’
• 99% of our patients said their overall impression of their Consultant care was ‘Good’, ‘Very Good’ or ‘Excellent’
• 95% of our patients said the Overall impression of nursing care, ‘Good’, ‘Very Good’ or ‘Excellent’