Patient information

Keeping our hospital safe

Coronavirus update: the safety of our patients and staff is our main priority. To protect the safety of our patients and staff please read about the safety measures that are in place inside our hospital here.

Visiting a hospital can be a stressful time and you might be anxious whether you are a day patient, inpatient, or a visitor. For this reason, we do our best to provide you with first-class care and a secure and relaxed environment.

Your stay at Nuffield Health at St Bartholomew’s Hospital

During your stay we aim to make your experience the most comfortable and as enjoyable as possible. You will be looked after by a multidisciplinary team, including nurses, doctors, physiotherapists and support staff. You are able to identify us, we all wear name badges with our job title clearly displayed.

Here at Nuffield Health at St Bartholomew’s Hospital, we are managed on a day-to-day basis by a management team comprising a Matron, a Hospital Director, Business Development Director, Operational Director, and HR Business Partner. This team is fully responsible for the hospital staff, consultants and wellbeing of patients using the facility. They are also responsible for the clinical standards, cleanliness, and customer care as well as the financial management of the hospital.

Our nursing team are on hand 24 hours a day to look after your every need. Each nurse will provide a full handover at the end of their shift to the next nurse in charge of your care, so they are always fully informed about your personal care plan.

Our theatres are fully equipped with the latest technology and our theatre team is highly experienced in all aspects of elective surgery from minor day-case procedures to complex surgical interventions.

Infection control and our attention to cleanliness are top priority, and a dedicated hygiene team ensures that infection rates are extremely low. This team are overseen by our Matron and Infection Prevention Lead to ensure the highest standard.

We also offer patient concierge services operated by Time Lifestyle Management. They offer a range of services to help organise your life and make your hospital visit smooth and stress-free. Click here to find out more.

Consultants

Our consultants are nationally and internally renowned within their area of expertise, have all fulfilled rigorous eligibility criteria and each one is also registered with the appropriate professional organisation for the area in which they specialise. They will take the lead in your care, planning a careful and individual treatment plan from surgery, treatment and through to recovery.

State-of-the-art medical facilities and diagnostic equipment

At Nuffield Health at St Bartholomew’s Hospital our team have access to the very latest medical facilities and diagnostic equipment to ensure you receive first-class care including physio consult rooms with fully equipped physiotherapy gym onsite and a 1.5 Tesla MRI with wide bore to reduce claustrophobia.

Consent

You will be required before any surgical procedure to sign a consent form. It's very important to us that you understand fully what's involved in your care and treatment with us so any concern is never too small. Our expert team are always on hand to explain procedures, treatment plans and your recovery so please do not hesitate to ask one of our team for help.

Resident Medical Officer (RMO)

Nuffield Health at St Bartholomew’s Hospital has a team of Resident Medical Officers (RMOs) who are doctors who stay on-site at the hospital 24 hours a day. Whilst your consultant is responsible for your care, it's impossible for them to be on-site all the time. Our RMOs will be on hand to assist the consultant and/or nurse caring for you.

Weekly fire alarm test

We will have a fire alarm test every Thursday at 10:00. The alarm will sound briefly. You are not required to take any action. You may also hear our cardiac alarm sound when you are staying with us, again this sound requires no action.