The Nuffield Health Price Promise

We can make promises about price because we’re a not-for-profit organisation.

We don’t have shareholders, which means we can reinvest any surplus we make into continually improving patient care.

Unlike other healthcare providers, we’re able to eliminate hidden costs and provide you with one clear quote containing a cost breakdown of everything you’ll pay while you’re with us.

Our price promise applies to patients paying for their own surgical treatment.

Medical treatments and the treatment or surveillance of long-term conditions are not covered, as they have more complex treatment plans that involve multi-disciplinary teams.

If you’re not sure whether your treatment is covered by our price promise, please contact your local Nuffield Health hospital.

The following services and treatments are covered by our treatment price promise:

• Pre-assessment (all pre-hospital admission tests and assessments required)
• Consultant choice and all surgical and follow-up consultant fees
• Prosthesis/implant (the cost of any required prosthesis or implanted material(s))
• Overnight stay (if clinically required)
• Anaesthetic and anaesthetist's fees
• Take-home drugs (prescription drugs related to the original procedure)
• Post-operative follow-up care consultations
• Post-operative physiotherapy sessions
• Re-admission and treatment if required

The Nuffield Health price promise is our unique commitment to our patients.

We’re proud to be the only healthcare provider that offers fixed and guaranteed prices for surgical treatments that don’t require further approval at pre-assessment before treatment.

If you have received a quote from a hospital within 15 miles of us for the same treatment on the same terms, we’ll be happy to price-match it.

Please note that we are only able to price-match written quotes.

Every patient has a pre-assessment appointment with us ahead of your surgery.

If you’re still fit for surgery in the event that we discover a second problem or condition that alters your treatment pathway but not the procedure you’re due to have, no additional fees will be charged.

If another condition is identified at your pre-assessment appointment which means you are no longer fit for surgery, treatment of the second condition will not considered part of your treatment pathway or price promise package.

Why?

Management and treatment of this second condition will be required before you are surgically fit for your original procedure.

This may mean you require a new treatment pathway or procedure, which will alter your costs accordingly.

Your hospital team will ensure you are fully informed of the costs for treatment of the secondary condition before any consent to treatment is agreed upon.

If your surgery is postponed for clinical reasons after your pre-assessment, then your package price will remain valid for 60 days.

If surgery cannot be rebooked during this period, you will receive a full refund.

If our clinical team cancels your procedure after your pre-assessment, you will receive a full refund.

If you cancel your procedure before you’re admitted to one of our hospitals, you will be charged for certain aspects of your pathway that have already been undertaken.

You may also be charged for any specialist equipment or prosthesis that has been ordered for your procedure if it cannot be returned.

We’re committed to making sure the care we provide doesn’t end once your surgery is complete.

Under the direction of your Consultant, we will continue to support your clinical needs after surgery, right through to when you’re discharged.

It’s important you follow any post-operative recommendations made by your Consultant and clinical team, as these are all intended to support your long-term outcome and health.

You can be referred for treatment at one of our hospitals by your GP or by contacting the hospital enquiry team directly.

If you know the Consultant you want to see, your GP can make a direct referral. If you don’t, your GP can still make an open referral that will be directed to one of our Consultant specialists.

Profiles for all Nuffield Health Consultants can be found on our website.

We recognise that your insurer and the scheme of you are under can impact the level of cover you receive.

It is important that you liaise with your private medical insurance provider to understand what is and what isn’t included in your scheme.

Our enquiry and booking teams can support you through the process once you have this information.

We launched our price promise in June 2013 to provide transparency and certainty for our patients.

Since then, we have continued to support our patients in the event of unforeseen clinical complications.

If you believe you have a complication resulting from your original surgery before our price promise was launched, please speak with the Hospital Director at the Nuffield Health hospital you attended for treatment or surgery.