Patient Journey, Shrewsbury

All patient journeys at Nuffield Health start with a referral letter from your doctor (or optician) which provides us with important information to ensure that you see the most appropriate consultant as quickly as possible. Once your referral letter has reached the hospital it will be processed by a member of our Out-patient team, it will also be one of these lovely ladies who greet you when you arrive at Out-patients for your initial consultation.

Your appointment letter will be sent in the post to you, along with additional hospital information and any necessary paperwork.

Consultation Appointment Day

On your appointment day, you will enter the hospital via the Out-patients Department entrance, this will bring you to the Out-patients Desk, where you will register and wait for your appointment with the Consultant, a range of hot drinks and reading materials are available in our comfortable lounge area.

During your consultation, it may be deemed necessary for a procedure to be booked here at Nuffield Health Shrewsbury Hospital, if this is the case, your consultant will introduce you to our Customer Service Advisors who will book your procedure for you and if necessary book you a Pre-Admission appointment with one of our fully trained Nurses to check that you are medically fit to undergo surgery. 

Please visit our Outpatients Charges page for more information about pricing at Shrewsbury Hospital.

Pre-Assessment

The aim of the pre-assessment is to check that you are medically fit to undergo the required surgery and is also an opportunity for you to ask a nurse any questions you may have about the procedure and your post-operative care. Your appointment will be made by the Customer Service team after you have had your consultation, if possible your pre-assessment may take place during your initial visit but this does depends on the nature and date of your surgery.

Day of Admission

On the day of admission you will arrive via the main entrance of the hospital where you will be welcomed by a member of our reception team. Another member of the team will take you to either your bedroom or our ambulatory care suite depending on the nature of your treatment. 

Do remember to check your hospital paperwork for what to bring with you and what time we are expecting you.

You will then be in the hands of our professional and experienced medical team who will guide you through your stay with us.  Should you have any questions about any part of your stay, then please contact our Customer Service team on01743 818926.

Your Stay

During your stay with us, we want you to be as relaxed and comfortable as possible. On the day of your admission we offer a complimentary daily newspaper delivered to your room. 

Should you require, you can have your mail delivered to the hospital during your stay – it should be addressed to you by name with the following address: 
Nuffield Health Shrewsbury Hospital, Longden Road, Shrewsbury, Shropshire, SY3 9DP

If you or your family require translation services we will be happy to arrange this for you, please mention this to the nurse when you arrive. We are also able to arrange visits from most religious denominations should you wish.

During your stay we will provide you with an excellent choice of freshly prepared dishes that are both very appetising and appropriate to your care. All meals are expertly served to you, in your room, by our hostess staff. Our menus include low fat, high fibre and vegetarian choices. 

We will present you with menus each day and we can help you choose the most appropriate meal for you. In addition to our menu we also offer a range of light bites and snacks.

All of our bedrooms have free Wi-Fi, a flat screen television with an integrated radio and a telephone. Mobile telephones maybe used in your room but not in the corridors or waiting areas.

Your Discharge

When you go home we will supply you with our ‘Going Home Folder’ – this contains useful information about your discharge, from wound care, pain relief, and medication to what happens next. This could be anything from follow-up appointments to more general information on eating, sleeping and getting back to work.