Virtual consultations at The Holly Hospital
We make it easy for you to have a secure online video or phone consultation with an expert consultant doctor, with appointments available in as little as 24 hours, so you can get the healthcare advice you need, now.
Book your virtual consultation today
020 3944 1889Getting the advice and treatment you need has never been simpler.
Online consultations are available 5 days a week from 8am to 8pm.
How does it work?
Just like a face-to-face appointment, during a virtual consultation, you will receive expert, one-on-one care from our world-class consultants to help you return to optimum health as soon as possible.
Your specialist will listen to you carefully, taking into account your condition and previous medical history to help diagnose and recommend the best treatment going forward, all in the comfort of your own home.
Please note, for your safety we are currently unable to offer further onward diagnostics or treatment privately unless your consultant considers your appointment to be time-critical.
The Holly Hospital Virtual Consultation FAQs
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Can I use my phone camera for video consultations?Yes, the virtual consultation will work on your computer, tablet or smart phone. Ensure you select ‘front camera’ before you connect.
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Will consultations be the same length as usual?Yes, consultations via video or telephone will be the same length as a face-to-face appointment.
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Will my insurer cover it the same as a face-to-face consultation?Yes, all major insurers are now covering remote consultations but, please do check this with your insurer when authorising your appointment.
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I would like to use my Private Medical Insurance a virtual consultation. How does this work?Our Appointments Team will guide you through the process of preauthorisation and how to make a claim. We ask that our patients understand what is covered under their policy and their individual excess levels. All of our consultations virtual, telephone and face-to-face are billed in conjunction with guidelines issued by your insurer.
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For self-pay, will I be charged the same amount as a regular consultation?Yes, as you will be receiving the same expert care, the fee for the appointment is the same.
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Is the consultation private?Yes, your consultant will ensure they are in a private space where they cannot be overheard. Please make sure you are set up in a comfortable and private environment as you will be discussing your private medical history.
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Is the consultation secure?Yes, we are adhering to the same principles and data privacy as our in-house consultations, the video is not stored so will not be shared with anyone.
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How will consultants prescribe treatments?Any prescriptions will be made electronically.
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How will I be accurately diagnosed without imaging and/or blood tests?You may be referred for some imaging procedures and bloods – your doctor will explain the limitations of remote consultations during your consultation.
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I would like to use my Private Medical Insurance a virtual consultation. How does this work?Our Appointments Team will guide you through the process of preauthorisation and how to make a claim. We ask that our patients understand what is covered under their policy and their individual excess levels. All of our consultations virtual, telephone and face-to-face are billed in conjunction with guidelines issued by your insurer.
To book your appointment, please call our dedicated appointments team on 020 3944 1889 or fill in the form below.
Contact The Holly Hospital
Fill in the form below, or give us a call on 020 3944 1889.
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