Beauty Gift Voucher FAQs

Q: How and when should I book my treatment?
A: Please locate your nearest Nuffield Health Beauty Suite at https://www.nuffieldhealth.com/gyms/services/beauty-suite#location 

Q: My voucher has expired, can it be extended?
A: Yes, we can extend your gift voucher for up to 3 months beyond the expiry date. Please contact us on 01372 426 000.

Q: Can I have a refund?
A: Yes, we will refund within 7 days of receipt. Please contact us on 01372 426 000.

Q: How long will the pack take to be delivered?
A: Please allow 2 to 3 working days.

Q: My order hasn’t arrived. What should I do?
A: Please contact us on 01372 426 000.

Q: How long will I have to use my voucher?
A: Vouchers are valid for a full 6 months from date of purchase.

Q: I ordered a voucher 3 days ago via standard delivery and it still hasn't arrived.
A: Please contact us on 01372 426 000.

Q: I've lost my voucher! Can you re-issue me a new one, or send me the voucher details?
A: Please contact us on 01372 426 000. We will need details of when the voucher was purchased and by whom.

Q: I accidentally input the wrong address at the point of purchase. Can this be changed?
A: Yes, please contact us on 01372 426 000.

If you can't find an answer to your question ,please call us on 01372 426 000.