Nuffield Health Personal Best Appointment FAQs

We've put together a list of all the frequently asked questions we've received. If you can't find the answer to your question below, please contact your local centre.

Enrolling onto the programme
- How do I sign up to the programme?
  
  This programme is subject to availability. If you are an active member, simply call your centre or visit reception and one of our team will be happy to help you sign up by booking your first Nuffield Health Personal Best Programme appointment.
- Is the programme included in my membership fee?
  
  Yes, the Nuffield Health Personal Best Programme is included within your membership fee at no additional cost.
- How many times can I enrol onto the programme as a member?
  
  You can take part in the Nuffield Health Personal Best Programme once per 12 months as part of your membership.
- Can anyone of any ability/fitness level enrol onto the programme?
  
  We've designed the Nuffield Health Personal Best Programme to be unique to your individual needs. The programme aims to help you move from where you are, to the best that you can be, as defined by you. We'll support you through the programme, making sure you're doing the right things based on your ability and goals.
  
  Anyone can take part, however any clinical considerations will be discussed during the first appointment.

How the programme works
- Will the programme be bespoke to my health needs?
  
  The information shared with your Wellbeing Personal Trainer during your appointments, and the results of the health check are unique to you. Our advice and recommendations are based on these details and your personal goals, therefore, providing you with bespoke support.
  
  Your Wellbeing Personal Trainer cannot prescribe or diagnose medical conditions. They may at any time ask you to consult with your GP should any medical concerns arise.
- How can I track my progress?
  
  Following each of your appointments with your Wellbeing Personal Trainer you'll receive a report via email with your results, and a clear action plan.
- Does the programme include a gym-based session to go through exercises?
  
  Personalised exercise programming appointments can be booked with a member of our fitness team to support you with your 'Move' pillar and provide exercise-based support. You are also entitled to an induction should you need advice on the use of gym equipment.
  
  Please speak to your Wellbeing Personal Trainer or reception team to arrange this.
- Are Personal Training sessions included within the programme?
  
  Personal Training is available to members for an additional fee. Please speak to your centre for more information.
- What happens if I need to visit my GP before continuing the programme?
  
  If you receive a clinical referral to visit your GP following your health check, your Nuffield Health Personal Best Programme may need to be paused to give you time to follow this up. Once your GP has confirmed you can continue, we'll need a confirmation letter from them, and you can proceed with the programme once again.
  
  You will need to rebook your first appointment with your reception team.
- Can I change my mind while taking part in the programme?
  
  This isn't a mandatory programme, so you're free to withdraw at any point. However, we encourage you to complete the programme for the best benefit to your health.
  
  If you do withdraw, you will be next eligible to restart the programme in 12 months' time.
- What happens once I complete the programme?
  
  You'll agree your next steps and personal plan with your Wellbeing Personal Trainer in the final appointment. You will then be eligible to join the programme again in 12 months.
  
  If you'd like to continue your health and wellbeing journey with your specific Wellbeing Personal Trainer, you can buy Personal Training appointments for an additional fee. However, there is no expectation to do this following the Nuffield Health Personal Best Programme.
- What kind of support will I receive once the programme is finished?
  
  During your final appointment, your Wellbeing Personal Trainer will review your progress and discuss next steps with you, including any options available for ongoing support. Your Nuffield Health Personal Best Programme will be available to you once per 12 months.
- Do I have access to the Wellbeing Personal Trainer throughout the programme?
  
  You'll have three appointments with your Wellbeing Personal Trainer as part of your 12-week programme. These will take place at weeks 1, 6 and 12. If you would like Personal Training appointments outside of this, please speak to the team who can arrange this for an additional fee.
- How is my personal data managed?
  
  You can find out how we use your data in our Privacy Policy

Your Wellbeing Personal Trainer
- Can I choose a Wellbeing Personal Trainer?
  
  We will always aim to pair you with your Wellbeing Personal Trainer of choice, but unfortunately we can't always guarantee this. Please let us know any preferences when you book and we'll try to accomodate, subject to availability.
- Will I have the same Wellbeing Personal Trainer throughout the programme?
  
  We will aim to make sure the same Wellbeing Personal Trainer supports you at every stage of the Nuffield Health Personal Best Programme. On occasions where this isn't possible, we will recommend an alternative Wellbeing Personal Trainer to support you.

Booking and attending appointments
- What if I can't make one of the appointments?
  
  We know that plans can change and that you may need to reschedule. In your booking confirmation you will find a guide on how you can cancel or amend your appointments, simply call your centre or visit reception and one of our team will be happy to help.
  
  We ask that you cancel or amend any appointments you can't attend at least 24 hours in advance.
- What would happen if I miss an appointment?
  
  If you miss your appointment, please inform the centre as soon as possible to reschedule. Unfortunately, if you miss more than two appointments, we may exclude you from continuing the Nuffield Health Personal Best Programme. If you want to re-join, you'll need to wait until you're eligible again 12 months later.
- Can I choose to only go to the first appointment?
  
  No, you won't be able to only attend your first appointment. This is a 12-week programme, so you are encouraged to register for the programme only if you are able to commit to the three appointments across the 12 weeks.
- Can I have virtual check-ins following the initial appointment?
  
  No, all Nuffield Health Personal Best Programme appointments are face to face.
- Preparing for your health check appointment
  - What kind of tests will be involved in the health checks?
    During your first and final appointment you will receive a health check, we will be measuring your:
    
    Body composition:
    - Height
    - Weight
    - BMI (body mass index)
    - Waist circumference.
    Cardiovascular health:
    - Resting heart rate
    - Blood pressure
  - What do I need to do to prepare for my health checks?
    
    Before your first and final appointment, please make sure you follow the pre-appointment steps outlined in your appointment confirmation email. This includes avoiding any exercise 12-24 hours prior to your appointment, this is to ensure your physical measurements are analysed with optimal validity.
  - What do I need to wear to my health checks?
    
    For your first and final appointments, we advise wearing comfortable clothing that allows easy access to your upper left arm.
  - Should I stop taking any medication before my health checks?
    
    No, you can continue to take all of your usual prescribed medication.
- Feedback
  - How can I provide feedback?
    
    We're always keen to hear your feedback to help us develop the services we offer at Nuffield Health. You can provide your feedback through a survey at the end of the programme.
  - How can I raise a concern?
    
    We hope that the programme helps you develop your health and wellbeing, but if you do wish to raise a complaint, you can do so via our complaints procedure. We take all concerns and complaints seriously and will make every effort to resolve them to your complete satisfaction.