Nuffield Health Personal Best Appointment Terms and Conditions

These terms and conditions apply to your Nuffield Health Personal Best Appointment as part of your Nuffield Health gym membership.

Terms and Conditions

These terms and conditions form part of your agreement with Nuffield Health.
Your agreement with us is made up of your completed and signed membership agreement form, these terms and conditions, and the terms of gym use. These documents together form a legal agreement between us, so please make sure that you read them carefully and understand them. If you have any questions, please ask a member of our team at any Fitness and Wellbeing Centre.

This appointment is subject to availability.
Personal Best includes 1 appointment. The gym will offer varied availability for appointments and will accommodate specific preferences where the diary allows.
To book your appointment you should contact your centre reception team by phone or in-person.
Bookings should be made directly with the location your membership is registered to (your ‘home’ gym).

This appointment is available to any person aged 18 or over.
There is no charge for this service, and as such there is no refund or credit provided for any reason.
You must have an active Nuffield Health membership to book the appointment. You will be unable to book the appointment while in a period of freeze or debt.
You are eligible for an appointment once per 12-month period as part of your membership benefit.

We advise you arrive 10 minutes ahead of your appointment time to ensure a prompt start and optimal experience.
If you arrive more than 5 minutes late to your appointment, we may choose to cancel your appointment, and this will need to be rescheduled.
We require a minimum of 24 hours’ notice of any cancellations. This can be made directly by contacting your centre.

Your Personal Trainer cannot prescribe or diagnose medical conditions. They may at any time ask you to consult with your GP should any medical concerns arise.
If for any reason you have been advised only to exercise under medical supervision, you will be unable to participate in the appointment.
By taking part in the appointment, you confirm that any personal or clinical information is current and not misleading.
The effectiveness of any advice and guidance will depend on the full disclosure of any medical conditions, treatment, and medications that you are suffering from or receiving.
If for any reason you are unhappy with your Personal Trainer, you may request to transfer to another. The gym will do their upmost to accommodate this where possible.
In taking part in the appointment, you acknowledge and agree that only to the extend that Nuffield Health is negligent, or it otherwise by law exclude or limit its liability, Nuffield Health cannot accept any liability or responsibility for any harm, loss, injury or damage you suffer as a result of any non-disclosure, failure to disclose or any incomplete, inaccurate, false or misleading disclosure of medical conditions, treatments and medications.

At Nuffield Health, we are committed to protecting and respecting your personal data. The highest standard of confidentiality will be applied to your personal data in accordance with data protection law. All data collected will be held securely and in line with Nuffield Health’s information security policies. Please be assured that your data will not be shared with any third parties.
By participating in this appointment, you are acknowledging that Nuffield Health might use your anonymised (non-identifiable) data for the internal purposes of reporting on the programme’s effectiveness, and to inform development.
Read more about our company-wide Privacy Policy and find out about your data's journey through Nuffield Health.