24/7 Virtual Gym Membership 24/7 Virtual Gym Membership

FAQs

• Accessing Nuffield Health 24/7
  • How do I join Nuffield Health 24/7?

    You can join Nuffield Health 24/7 by following the steps below:

    1. Head to the Nuffield Health 24/7 home page.
    2. Click on Anytime 1 month commitment and click Join now.
    3. If you have a corporate discount code, tick the box and enter your code. Then click apply code.
    4. Check the details of your monthly Direct Debit and anything left to pay for the month.
    5. Complete the form with all of your details and let us know how you’d like us to keep in touch.
    6. Click continue and you’ll be taken to a page where you can check your details are correct.
    7. Accept the terms and conditions and click continue, you will then be asked to provide your Direct Debit details.
    8. If there is anything to pay for the remainder of the month, you can do that on the next page by providing your card details. Click confirm payment.
    9. Once your payment is accepted, you will be sent an email with a link to start watching Nuffield Health 24/7. There's no need to provide a password - if you ever get logged out, just log back in with the email address you used to sign up with. Once you have logged in, Nuffield Health 24/7 will remember you unless you clear your cookies.
  • How do I access Nuffield Health 24/7?

    You can access Nuffield Health 24/7 in the following ways:

    • Return to the top of the home page and log into your Nuffield Health account
    • Download the Nuffield Health 24/7 app: available for iOs, Android, Amazon and Apple TV
  • How do I get a NuffieldHealth.com account?

    Please follow these steps to set-up your online account:

    1. If you have been sent an email from Nuffield Health inviting you to click an activation link, please click the link provided in the email.
    2. If you haven't received an email, call our Customer Support Team on 0300 123 5084 to request an account activation email.
    3. Open the email, but remember to check your junk folder in case it’s automatically delivered there.
    4. Click on the link in the email and follow the instructions in order to finish creating your account.

    Note: If you don’t receive an email, there may be a problem with the information we hold on your record, such as a missing or incorrect email address. Please contact your gym during our normal opening hours and our staff will update your details.

  • The Nuffield Health 24/7 banner does not appear when I log in to NuffieldHealth.com

    Please contact us on 0300 123 5084.

  • How do I log in?

    Once you have created a NuffieldHealth.com account, you will be able to opt in to use the Nuffield Health 24/7 service from the My Account homepage. Alternatively, you can log in via the apps using your NuffieldHealth.com account information.

  • I've clicked the ‘Need help?’ link when trying to log in but I'm not sure what to do next?

    Please contact us on 0300 123 5084.

  • Is my username and password the same as my NuffieldHealth.com account?

    Yes, your email address will be the same as the one you use for your NuffieldHealth.com account.

  • I know my email address but have forgotten my password, what should I do?
    1. Visit the login prompt.
    2. Click 'Forgot your password?'.
    3. On the 'Reset password' page, type in your email address and select ‘Email verification code'.
    4. If you are an active customer, you'll be emailed a verification code.
    5. Type in your verification code and press continue.
    6. On the 'Choose a new password' page you'll be asked to type in your new password twice.
    7. Press 'Reset' to complete the process.
  • Do I need to log in to Nuffield Health 24/7 every time I want to use it?

    No, Nuffield Health 24/7 will remember who you are once you have logged in, unless you clear your cookies.

  • What happens if I don't receive an email?

    Please check your junk email folder as the emails might have gone there.

    Please head to the Nuffield Health 24/7 homepage to sign up. If you still can’t log in, please call our support line on 0300 123 5084.

  • I'm a member but my email address isn't working?

    Make sure you have linked your NuffieldHealth.com account to our 24/7 service. Do this by logging into your account on any mobile or desktop account and following the NH 24/7 ‘sign up now’ banner.

    If you have done this and your email address still isn’t working, please contact our Customer Support Team on 0300 123 5084 between 8am and 5pm, Monday to Friday and we will be happy to help.

  • I have changed my email address since opting in to Nuffield Health 24/7 and would like my Vimeo email log in address to be updated to my new email address, how do I do this?

    Please email Customer Support and let us know of your new email address and we can update this for you.

  • I don't have an email address, can I access Nuffield Health 24/7?

    You need an email address in order to set up an account and use Nuffield Health online services. Once you have set up your email, please contact your gym and our staff will be happy to update your details.

  • I’ve clicked on the link sent to my email address but it’s showing locked videos?

    Please make sure you have clicked on 'Sign in now' from the email and not 'Browse.'

  • As a non-gym member can I pay to use Nuffield Health 24/7?

    If you’re not a gym member but would still like to join Nuffield Health 24/7 please click on 'Join now' at the top of the page.

  • Can I still access Nuffield Health 24/7 when my membership is frozen?

    Yes, as a gym member of Nuffield Health you will still get access to the Nuffield Health 24/7 platform when your membership is on hold.

  • Can I still access Nuffield Health 24/7 if my club closes due to local lockdown restrictions?

    Yes, we developed Nuffield Health 24/7 to allow you to access fitness content on demand, anytime, anywhere.

  • How do I cancel my Nuffield Health 24/7 membership?

    To cancel your 24/7 membership, please email Customer Support and one of our team will be happy to assist you.

  • Corporate access
    • I'm a corporate member of Nuffield Health, can I join Nuffield Health 24/7?

      Access is free for corporate members, but the sign-up process is slightly different than the one for our consumer members. You'll need to register via your corporate site for access. Please contact your site team to obtain your sign-up link.

    • Nuffield Health 24/7 apps
      • What platforms/devices can I download the app onto?

        You can download apps on iOs, Android, Amazon Firestick and Apple TV.

      • How do I download Nuffield Health 24/7 on an app?

        Search for ‘Nuffield Health 24/7’ on either the App Store, Google Play or Amazon app store and click 'Download.'

      • Problems with video playback
        • The website/ the app isn't responding. What can I do?

          Please report any issues to Online Support.

        • My videos aren’t playing! A black screen is being shown when I am trying to watch videos. What can I do?

          You may be using the service on an unsupported browser. Please use Google Chrome, Microsoft Edge or Safari to watch our videos on a web browser.