Cardiff and Vale Hospitals

Cardiff & Vale Hospital FAQs

• How do I get an appointment to see a consultant?
  You can book online or call our Patient Services Bookings team, a referral is not needed for the majority of specialities but we do request one for Cardiology, Neurology and Pain Management.
• How long would it take me to get an appointment?
  We endeavour to ensure all private patients will be seen within a few days and at a time that is convenient for you. Our appointments are designed to be flexible around your needs and activities.
• Can I see a consultant for an appointment after work?
  Our outpatient services operate from 08:30 - 20:00 Monday to Thursday and Friday 08.30 - 16:00. Post operatively, if a consultant decided they needed to see a patient urgently this would be co-ordinated by our out of hours team. The Vale hospital is open 7 days a week, 52 weeks of the year for our patients’ convenience.
• Can I choose which consultant I wish to see?
  Yes, as a private patient you can choose your consultant.
• Do you offer treatment for children?
  We offer Consultations and treatment to children from the age of 3, specialities include Orthopaedics, ENT, General Surgery, Dermatology, Ophthalmology, Podiatry and a Paediatrician for Neurodevelopment disorders, such as autism and ADHD, Child development, and disability.
• Would my surgery be conducted by a junior doctor?
  No, our hospital only works with consultants and therefore you can be assured of the highest level of clinical care. Your appointments, surgery and follow ups will be conducted by your consultant.
• What are your hospital infection rates?
  Both of our hospitals are vigorous in its cleaning standards and keeping our hospitals clean and free of MRSA and C.difficule is a top priority. As a result, the risk of infection to patients is very low.
• When can my family visit if I’m an inpatient?
  Our visiting hours are between 14:00 and 16:00 and 18.30 and 19.30. Your recovery is of paramount importance, and you may find that you are very tired following surgery.
• Is there parking available?
  Yes there are plenty of free parking spaces available at both of our hospitals.
• Is there accommodation nearby where my family can stay?
  Should your relatives or friends wish to stay locally there are a number of hotels and bed and breakfasts which we can recommend. Unfortunately, we are unable to accommodate your visitors overnight.
• I am disabled/require assistance during my visit, who do I need to tell?
  Please let our staff know your requirements when you contact us. We are happy to make suitable arrangements before your visit. If you’d like to bring a friend or family member, please feel free to do so.
• Services for patients who require assistance with interpreting
  We can provide telephone interpreting services through The Big Word. Please let us know if you require assistance with this.
• Are Personal Medical loans available?
  We are able to recommend a nominated finance company who have expertise specifically in medical loans and understand the needs of patients. Loan decisions are made within 2 hours and are subject to finance checks and a confirmed surgery date.