York Hospital

York Hospital FAQs

• How do I get an appointment to see a consultant?
  Whilst you can self-refer for some of our services, some specialities do require a referral so please ask at the point of booking your appointment.
  
  Please note that for our diagnostic services you will need a referral from a clinician with relevant qualifications, including ionising radiation (IRMER).
• How long would it take me to get an appointment?
  We endeavour to ensure all private patients will be seen at the very earliest opportunity and at a time that is convenient for you. Our appointments are designed to be flexible around your needs and activities. Our waiting times do vary depending on the nature of the service and speciality.
• Can I see a consultant for an appointment after work or at the weekend?
  Our outpatient services operate from 08:30 - 19:30 Monday to Thursday; 08:30 – 18:30 Friday.
  
  We also offer some Saturday clinics between 09:00 - 13:00.
  
  Post-operatively, if a consultant decided they needed to see a patient urgently this would be co-ordinated by our out-of- hours team. The hospital is open 7 days a week, 52 weeks of the year for our patients’ convenience.
• Can I change my appointment?
  Should you need to change your appointment please contact us as soon as possible. For Outpatient consultations/appointments please call 01904 233225 and select Option 1 followed by Option 1.
  For Diagnostic/Radiology appointments please call 01904 233225 and select Option 1 followed by Option 3.
  For Inpatient/Theatre bookings please call 01904 233225 and select Option 1 followed by Option 5.
• I’ve called the switchboard number but I don’t know what option to select
  Please select Option 1 followed by Option 1 for our Outpatient appointment bookings team.
  Please select Option 1 followed by Option 2 for our Customer Enquiries team.
  Please select Option 1 followed by Option 3 for our Diagnostic (Xray/MRI/CT) bookings team.
  Please select Option 1 followed by Option 4 for our Physiotherapy team.
  
  Please select Option 2 for our Finance Team.
  
  Please select Option 3 followed by Option 1 for our Ward.
  Please select Option 3 followed by Option 2 for our Pharmacy Department.
• Do you offer treatment for children?
  Some of our consultants do offer consultation appointments for children but Nuffield Health York hospital is unable to offer invasive treatments for patients under the age of 16.
  
  In certain specialities we do offer some non-invasive treatments for children but please confirm with our outpatient bookings team at the point of booking your appointment.
• Would my surgery be conducted by a junior doctor?
  No, our hospital only works with consultants and therefore you can be assured of the highest level of clinical care.
  
  
• When can my family visit if I am an inpatient?
  Your recovery is of paramount importance, and you may find that you are very tired following surgery. With this in mind, visiting hours are set between 2pm and 8pm. If you wish to have visitors outside of these hours, please ask the nursing staff.
  
  Please bear with us at weekends when the main reception isn't staffed. The nursing staff will answer the buzzer to allow you access, but you may need to be patient.
  
  We ask that you only have two visitors in the room at any time due to restricted space.
  
  Tea and coffee are available for visitors from machines on the first and ground floors. Unfortunately, we aren't able to offer food for relatives.
• Is there parking available?
  We have free onsite parking for our patients and other hospital visitors. Our car park is monitored by Euro Car Parks and all visitors attending the hospital must ensure that they enter their vehicle registration on arrival using the consoles at our hospital reception desks. Should you receive a Parking Charge Notice (PCN) following attendance at our hospital or for all other parking queries, please contact our hospital on 01904 233225 and select Option 4 on our telephone answering system.
• Is there accommodation nearby where my family can stay?
  Unfortunately our hospital is unable to accommodate overnight visitors but there are a number of local hotels and bed & breakfasts which we would be able to recommend to you.
• I am disabled/require assistance during my visit, who do I need to tell?
  Please let our staff know your requirements when you contact us. We are happy to make suitable arrangements before your visit.
• Services for patients and visitors with visual impairment
  • At the point of commencing your patient pathway with us please let us know if you need information by email, text, large print, audio or braille
  • Our staff will support and assist you when you attend our hospital
  • Staff will be happy to talk through brochures with you

  
  
  
• Services for patients and visitors with hearing impairment
  Hearing induction loop systems are provided at reception for the assistance of patients and visitors with hearing impairments.
• Services for patients who require assistance with interpreting
  We can organise interpreting services through The Big Word. Please let us know if you require assistance with this in advance of your appointment with us.
• Are visitor meals available?
  We have cold water dispensers and hot drinks machines available in our outpatient waiting areas when you are attending our hospital.
  
  Visitors to our patients on the ward are welcome to dine with them and can choose from our daily menu. Orders should be provided to the ward serving staff by 11.00am for lunch and by 4.00pm for dinner. Please note that all visitor’s meals are chargeable.
• Can I change my appointment?
  Should you need to change your appointment please contact us as soon as possible. For Outpatient consultations/appointments please call 01904 233225 and select Option 1 followed by Option 1.
  For Diagnostic/Radiology appointments please call 01904 233225 and select Option 1 followed by Option 3.
  For Inpatient/Theatre bookings please call 01904 233225 and select Option 1 followed by Option 5.
• Where is your hospital located?
  Our postcode is YO31 8TA covering all of Haxby Road. Our hospital is based directly opposite the new residential development "The Cocoa Works" on the former Nestle Rowntree’s factory site.
• Does the hospital have an exclusion criteria?
  We are currently unable to accept patients who fall into any of the categories below due to various restrictions at York Hospital:

  • People weighing more than 140 kilos / 22 stone.
  • Anyone who suffers with Sleep Apnoea. Please be aware if you once suffered with sleep apnoea but no longer do you will need your GP to update your records accordingly.
  • Patients reliant on CPAP machines.
  • Anyone who is Pacemaker dependant or has an ICD (internal cardiac device)
  • Children under 16 – whilst we don’t carry out any treatment for children under 16, we do still sometimes have the initial consultation here.
  • If you do fall into any of the above categories please look at our Leeds Hospital who may be able to carry out your care.
  • Please note that we are also bound by our NHS ICB (Integrated Commissioning Board) BMI and Smoking Criteria - please ask for further information if you are on an NHS pathway
• What documents do I need to provide for my appointments?
  We have a range of specialities within our services, some of which will require a GP referral prior to your first appointment. Please liaise with our Outpatient bookings team on 01904 233225, selecting Option 1, followed by Option 1 to confirm if required.
  
  Should your patient pathway lead to undergoing treatments or procedures with us, a GP summary containing your medical history will be required to secure a Pre-Assessment appointment. This will allow us to ensure that you receive the right care and reduce the risk of cancellations.
  
  You can request your GP summary directly from your GP or access this yourself via the NHS app, if you don’t have the NHS app you can follow this link.
  
  Please email the information through to the following:
  
  For Outpatient/Treatment Room procedures: OutBookings.York@nuffieldhealth.com
  
  For Theatre Inpatient/Day case procedures: Yorkpre-opassessment@nuffieldhealth.com and York.MedicalRecords@nuffieldhealth.com
• What local transport can use to get to your hospital?
  The bus stop at Nestlé, Haxby Road is serviced by the following bus routes: Route 1: Chapelfields to Wiggington, Route 5: Strensall to Acomb, Route 13: Haxby to Copmanthorpe.
  
  York has many taxi service providers and our switchboard staff will be happy to provide you with the details. Please call our main hospital number on 01904 233225 and select Option 4.