Health Assessment FAQs

Questions about your booking

• How do I cancel or rearrange my appointment?

  To cancel or reschedule your appointment, call us on 0345 230 2040.

  Our lines are open 8am–8pm, Monday–Friday. We’ll aim to answer your call quickly, but our wait times may vary during peak hours.

• Will I get charged if I cancel my appointment?

  *Failure to give at least three full working days’ notice to cancel or reschedule your appointment will result in a charge of 50% of the fee. Same day cancellation or if you fail to arrive or attend more than 15 minutes late, the full fee may be charged.

  Please consult your HR, Rewards, or Benefits team to understand who is responsible for any late cancellation charges incurred.

• Can I request a specific gender for my Physiologist or Doctor?

  You may request a specific gender for your Doctor at the time of booking your assessment. We’ll try our best to accommodate your request based on staff and location availability. Keep in mind that these arrangements may change, so we can’t guarantee this.

  Unfortunately, we don’t accommodate gender requests for Physiologists.

• I haven’t received my confirmation email – what do I do?

  Call us on 0345 230 2040 between 8am–8pm, Monday–Friday (except bank holidays) and a confirmation email will be resent.

• Where can I find my client reference number?

  Your client ID can be found in your booking confirmation email.

• Are there any age restrictions for having a Health Assessment?

  You must be at least 18 years old to undergo a Health Assessment. Unfortunately, we cannot conduct assessments for anyone under the age of 18.

  (Note, there is no upper age limit.)

• I am pregnant – can I still have an assessment?

  Yes, however, it’s important to note that your health metrics may differ from your usual baseline during pregnancy. Our clinicians will provide guidance on lifestyle considerations to optimise your wellbeing during pregnancy and beyond.

• Are there any issues with taking a flight before my assessment?

  We recommend you do not book an assessment within 48 hours of a long-haul flight as there can be an impact on several of your tests.

Questions about your assessment

• How long will the assessment take?

  Assessment type	Duration
  Life 2 / Life Online / Life Online+	30 minutes
  Female / Lifestyle / Pro 1 / Life 3 / Life 4 / Pro Online	1 hour
  Lifestyle + (face-to-face GP) / Pro 2	1 hour 30 minutes
  360 / Pro 3	Up to 2 hours
  360+ / Pro 4	Up to 3 hours

• I don’t want to have some of the tests, can I decline them?

  Yes – the clinician who carries out your Health Assessment will explain each test as they go. If you do not want to have the test, you can decline it.

• Will I have a smear test as part of my assessment?

  In our Health Assessments (360, 360+, female health, or Pro packages), we offer dual testing for cervical smears. This means that your sample will be tested for high-risk Human Papilloma Virus (HPV) and cytology.

  Smear tests will be offered for anyone aged 25 to 49 years, conducted every three years, and for those aged 50 to 64 years, conducted every five years.

  If clinically indicated, a smear test will be offered more frequently.

• Can I reschedule my smear test if I get my period on the day of the assessment?

  If your appointment is outside the three full working days’ cancellation notice, contact our Central Bookings team to rearrange your appointment. Otherwise, we recommend attending your appointment.

  If you are menstruating on the day of your assessment:

  • Urine testing will only be completed if clinically indicated.
  • Cervical screening can be rescheduled with a return appointment.

• My Health Assessment includes a Prostate Specific Antigen (PSA) blood test. Is there anything I need to do to prepare for this?

  If you are over the age of 50 with a prostate in situ, a PSA blood test may be included in your Health Assessment. Several factors can impact the results of this test. We recommend you read the PSA blood test leaflet for more information about this test.

  Make sure you follow the guidance below for PSA blood tests to minimize the risk of a false positive PSA result – otherwise your test may need rescheduling (all other health assessment blood tests can take place).

  Before undertaking the PSA test, you must not have:

  • had a urinary tract infection in the last month
  • done vigorous exercise in the previous 48 hours
  • ejaculated in the last 48 hours
  • undergone a prostate biopsy or surgery in the last six weeks.

• Can I bring someone with me to my assessment?

  Yes – you’re welcome to bring an adult aged 18 or older.

  Keep in mind that our space is limited, and certain questions and examinations can be intimate. Please provide your consent if you’d like this person to be aware of your results.

  (Note, chaperones can be requested at the time of your Health Assessment.)

• Can I exercise before my assessment?

  We recommend avoiding exercise for 12–24 hours before the assessment – otherwise it may affect your urinalysis, body composition, and blood pressure measurements.

  If you’re eligible for a Prostate Specific Antigen (PSA) test, you should avoid exercising for 48 hours before the Health Assessment.

• Can I smoke before my assessment?

  If you’re a regular smoker, you can continue as usual, but be aware of its potential influence on your Health Assessment results.

• Can I consume food or beverages before my assessment?

  Drinking advisory

  We advise continuing to drink water as normal, as staying well hydrated can facilitate many of the tests and make it easier to accurately assess both urine and blood samples, along with blood pressure measurements.

  Food advisory

  If you are:

  • Non-diabetic – do not eat or drink anything other than water for 8-10 hours prior to your appointment
  • Diabetic – continue to eat and drink as normal.
  • Pregnant – only fast if you are comfortable to do so and there are no medical concerns in your pregnancy.

• How long should I wait after donating blood before scheduling a Health Assessment?

  We recommend waiting at least 12 weeks after donating blood before scheduling a Health Assessment.

• What should I wear?

  Wear comfortable and flexible clothing (loose top/tracksuit/shorts) and trainers as you may be required to complete some form of exercise during your assessment.

• Do I need to print my Trium^® risk analysis or questions?

  No, if you’ve completed Trium, our online health risk analysis, it will automatically be available to your screening clinicians at your assessment.

• Can I complete the exercise testing regardless of my medical history?

  Your clinician will recommend any necessary adjustments to exercise testing based on your medical history.

  Note that based on your medical history and our consent forms, your clinician reserves the right to limit part of or the entirety of your assessment.

  In the event this occurs, your clinician will explain why and talk you through the impact that any pre-existing conditions or medications you are taking may have on your overall assessment results.

  If you’re concerned about your condition, medication, or situation impacting your ability to undergo exercise testing, take a look at our consent list in advance of your Health Assessment, click here for more information.

• How do I use the FIT kit if my Health Assessment includes a Bowel Cancer Screening?

  A bowel cancer screening is included in some of our Health Assessment packages if you’re over 40.

  If you’re eligible, you will receive a FIT kit in the post containing a bowel cancer screening tool before your assessment. The kit will also contain detailed use instructions.

  To make sure your screening results are available on the day of your assessment, please return your test to us at least five working days before your appointment using the prepaid envelope provided.
If results aren’t available during your assessment, we’ll either:

  • Include them in your Health Assessment report
  • Send them via letter
  • Have a Health Assessment Doctor communicate them to you

  If you don’t receive your FIT kit 8-10 days before your appointment, please contact us on 0345 230 2040. Lines are open Monday to Friday, 8am to 8pm.

Questions about Trium^®

• How do I log into Trium?

  If you have already registered, log in through our website at nuffieldhealth.com and Click ‘Login’ located at the top right of the screen. Once logged in, choose ‘PATH’ from the dropdown menu.

  Follow the on-screen steps to complete your Trium login.

• I’ve forgotten my password – what do I do?

  Visit our website at nuffieldhealth.com and click on ‘Login’ located in the top right corner of the screen.

  Next, select the ‘Forgot your password?’ link.

  Follow the prompts to receive an activation code to reset your password. If you’re still having issues accessing your account, call 0300 123 1406 or email trium.support@nuffieldhealth.com.

• How do I activate my account?

  Instructions for setting up your account are outlined in your Health Assessment invitation or booking confirmation email. Follow the link in the email and select ‘Create Account’ positioned below the ‘Login’ button — use the same email address that we sent your Health Assessment invitation or booking confirmation email to.

  To access your online health risk analysis questionnaire, you must use the link in your invitation or booking email. If you have mistakenly deleted this email, call 0300 123 1406 and a new email will be resent to you.

  If you have an existing Nuffield Health account (used for gym classes) that uses the same email address you received your Trium link with, please follow the link and log in using your existing password.

  For more information on how to activate your account and get started with Trium, click here.

Questions about your report

• How do I access my Health Assessment report?

  Approximately 10 working days’ after your appointment, we’ll email you a comprehensive report you can view through Trium.

  This will include all clinical findings, test results, conclusions, and recommendations for improving and maintaining your health.

  Follow the steps in your email to access your report.

• It’s been over 2 weeks since my assessment and I haven’t received my report, What should I do?

  If you’re having issues, accessing your report: call 0300 123 1406.

  Or if you have yet to receive your report: call 0303 123 0811.

• I need to discuss something within my report, what can I do?

  For any inquiries, call 0303 123 0811, our team is ready to assist with any questions or issues you may have.

Questions about our Online Health Assessments

If you have any questions about our Online Health Assessments, please click here.

Contact us

If you haven’t found the answer you’re looking for here, please contact our Customer Centre team for help using one of the numbers below. We’ll aim to answer your call quickly, but please note that wait times may vary during peak hours.

Our lines are open 8am–8pm, Monday–Friday.